FAQ

Your order ships after the production period which varies by product. One-day turnaround: Buttons, postcards, greeting cards and all photo sizes. Two-day turnaround: Metal prints, canvas prints and magnets. Three-day turnaround: Framed and matted prints, photo books and wood prints. Once shipped, you can expect 3-5 days for ground unless expedited shipping was selected.

Once your product ships, you will receive an email from hello@printmates.com with your tracking information.

The adage “bigger is better” is applicable here. If you have multiple versions of a photograph, choose the one with the highest resolution, so your print comes out with the richest detail and color. If you upload a photo that is too small, you will get an error message. In order the make the best prints for you, we recommend 200-300 PPI resolution. Photos taken with older cameras or smartphones or ones that have been compressed after being saved may produce errors because of their quality.

We recommend the Print Mates kiosk for those looking to earn income with little hands-on management.

If this sounds like you, our Print Mates sales department will be happy to walk you through what it’s like to own a Print Mates kiosk. Fill out the form below or contact us at: (858) 935-8501

Managing the Print Mates kiosks requires very little time on behalf of our owners. The kiosks are self-run and managed. Your responsibly would simply be for replacing media in the machine when it’s low.

For more information, our Print Mates sales department is happy to help. Fill out the form below or contact us at: (858) 935-8501

The Print Mates kiosks require no additional capital to run with the exception of re-ordering print media when needed.

For more information on these costs, our Print Mates sales department is happy to help. Fill out the form below or contact us at: (858) 935-8501

For information on ownership, please speak with our Print Mates sales department. You can fill out the form below or contact us at: (858) 935-8501

Kiosk delivery times vary by our production cycles. To get an estimate, please speak with our Print Mates sales department. You can fill out the form below or contact us at: (858) 935-8501

Our kiosks are delivered with a white-glove service that will assist you with the placement, setup and configuration of the kiosk software.

All our owners receive complimentary access to our Print Mates tracking website so you can monitor your kiosk in real-time. You’ll be able to view up-to-the-minute metrics such as usage, revenue, profit and more.

Our kiosks come with one year guaranteed warranty.

Please contact our sales department for more information regarding the warranty. You can fill out the form below or contact us at: (858) 935-8501

Yes, all of our owners are able to contact us by phone for support relating to the kiosk, software, media refills and more.

Probably! Most locations qualify for a Print Mates kiosk.

Please speak with our Print Mates sales department so we can learn more about your operation and location. You can fill out the form below or contact us at: (858) 935-8501

Please speak with our Print Mates sales department to get started.

You can fill out the form below or contact us at: (858) 935-8501

The kiosks feature a small footprint of just a few square feet.

The Print Mates kiosks are self-run and managed. The only responsibility you’ll have will be for replacing the media when necessary.

The Print Mates kiosk does not support sound.

Wifi is preferred but not necessary. We can also configure your kiosk to run off a mobile network’s hotspot. Additional costs may apply.

This is up to you! We recommend a highly trafficked location that features great visibility.

We do not currently insure the Print Mates kiosk.